Why You Should Never Buy From Maxinina!
I hate writing posts like this! In fact, I don’t think I’ve EVER written a post like this. Normally, my posts & articles are happy, info-filled travelogues. BUT!! The behavior of this particular company, Maxinina, is SO egregious that I really can’t keep my mouth shut, given that I have a platform to speak up. To make a long story short: Maxinina is a scam company. They’re a “fast-fashion” company based in China, & if you order clothes from them (like I was foolish enough to do), they’ll likely take THREE WEEKS to reach you!! But that’s not even the worst of it. Read on & find out why you should NEVER buy from Maxinina!!!
Why You Should Never Buy From Maxinina!
So here’s how it happened: I was scrolling through Instagram one night (yes, they got me thru IG), & I saw the CUTEST clothes advertised, so I clicked through to the site. They were so cute, in fact, that I put six items in my cart & ordered them, for a total of $152. When they finally arrived after three weeks, here were some problems:
- The clothes looked nothing like they did online; my niece could have made better clothing. They were clearly knock-offs with a funny smell, no tags on the clothing, & one blouse even had a yellow stain on it. Gross.
- Even better: two items I wanted were “Out of Stock,” yet they still charged me for them. They sent emails stating these items were “Out of Stock,” but when I replied to the email address they provided…..I heard NOTHING. And had been charged $55 for two items I never received.
- I’ve since had to open a claim through Paypal, simply to get the money back for the items I never received. This finally opened up a conversation with Maxinina themselves, & they acknowledged they hadn’t sent me the items. BUT I STILL HAVEN’T RECEIVED MY MONEY!! (This has turned into an actual Paypal dispute now.) Maxinina wanted me to “resolve the dispute,” & then they would refund my money. Ummm….yeah RIGHT!? S-H-A-D-Y.
- Want to return clothing to Maxinina? Well, you really can’t. They did provide me an address in China, but said shipping fees would cost around $60+, sooo….good luck with that! (The address they provided me via our Paypal conversations is below.)
Maxinina Shipping Address: Zhiliang Li Address: 5th Floor, Block A, XiaMao Commercial Plaza, Baiyun District City: Guangzhou, Guangdong Country: China Zip Code: 510410
Reviews for Maxinina
Only after I began having problems with Maxinina, did I look up reviews for them online. And here’s what I found: out of 13 reviews, ALL were 1-star. Sounds like everyone else was running into the same issues I was…
Why You Should Never Buy From Maxinina!
As it stands, I’m currently still in a “Dispute” with Maxinina via Paypal, & my $152 has been “held” for two months now….so! The moral of this story is: DON’T buy anything from Maxinina, unless you want to deal with this kind of nonsense! Also, before buying anything via Instagram or online, check the company’s website: if you can’t find a return address or their return policy sounds fishy, it’s probably a scam. Apparently, Instagram is not vetting companies that advertise with them well enough, unfortunately!
xoxo Noelia
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Yikes!
I ordered from them too, sadly BEFORE I read the horrid reviews.
Funny thing, after I had read the reviews, I tried to cancel my order, only the email they were suppose to send me to start the cancelation process was never sent. Yet, they managed to send me a promotional email there after. Go figure.
Anyway I decided to just take the L and move on, but shockingly my stuff arrived 2 1/2 weeks later and they were exactly as advertised. I got the cute floral dress, spaghetti strap dress that you got and another bodycon dress. Items were tailored well and fit perfectly.
I dunno. I honestly believe that it’s a hit or miss with this site and surely I would never order from them again.
*Shrugs* I just got lucky.
Well thank god you got your stuff! And no, I never received the “Spaghetti Strap” dress, so I’m jealous that you did! It looked sooo cute. No, the main reason I write the article is because their return process is basically non-existent. So if something DOES go wrong, you’re basically stuck. The update to my case is that Paypal FInally agreed with me, & I got $95 out of $150 back! It just took 2 months ha! Thanks for adding your experience with the company : ) xoxo Noelia
Maxinina is the WORsT company ever!!! Same exact thing happened to me: I ordered several items of clothing, only received 3 out of 6 items – but they still charged me for ALL of them!! Trying to get thru to their customer service is almost impossible; i’ve also had to open up a claim against them through my credit card company. NIGHTMARE!! I wish I had read reviews before purchasing – thanks for taking the time to write this! Carolyn
Hi Carolyn ~ I FEEL your pain!! I hope you end up getting your money back via your credit card company, & thanks for adding in your experience with Maxinina! xoxo Noelia